Vortex Quarterly Team Awards

At Vortex, we believe great teams are built by great people — and one of the best parts of our quarterly awards is that they are voted on by the team themselves. Peer recognition means a lot, because it comes from the people who work alongside each other every day.

A huge congratulations to our latest award winners:

🏆 Eva – Customer Experience Award, Eva consistently goes above and beyond to make every guest feel welcome and looked after. Her positive attitude and dedication to creating amazing experiences have not gone unnoticed.

🏆 Wil – Safety Award, Wil has shown outstanding commitment to maintaining a safe and supportive environment for both guests and staff. Thank you for always looking out for everyone around you.

🏆 Chanel – Overall Achiever Award, Chanel has been recognised for her all-round contribution, hard work, leadership, and commitment to the Vortex team. A very well deserved achievement!

These awards reflect the incredible culture we are building together at Vortex. We are proud to have such passionate and hardworking people on our team.

Amazing work guys — and thank you for everything you do to make Vortex such a fun and welcoming place every single day!

VORTEX TRAINING AFTERNOON

Staff training is incredibly important at Vortex. It’s not just about onboarding new team members, but also about ongoing reminders and reinforcement of what it means to work here and deliver the best possible experience for our guests.

Safety is always our top priority. Our training includes hands-on practical sessions as well as video-based learning that reviews real-life incidents and explores what could potentially happen — helping us stay proactive and ensure those situations never do.

This recent training session also included coffee training and point-of-sale training, helping our team build both confidence and consistency across all areas of the venue.

It was a great night for Vortex, and a valuable opportunity for learning, development, and teamwork.

DON'T FORGET ABOUT OUR QUIET SESSIONS AT VORTEX!

Our Quiet Time Sessions are now running every Thursday at Vortex.

These special 90-minute sessions are designed for guests who prefer a calmer and more relaxed environment, including people with disabilities and guests who may not wish to participate in climbing activities.

During Quiet Time Sessions:

✔ Music is turned off

✔ Venue announcements are turned off

✔ A quieter and more comfortable atmosphere is provided

✔ Three different ticket options are available to suit guest needs

We’re proud to continue creating inclusive experiences where everyone can enjoy Vortex in a way that feels comfortable and fun for them.