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Terms and Conditions

Vortex Entertainment Play Centre - Conditions of Entry

  1. Participation Policy: Parents, guardians, and caregivers not engaging in activities like the ninja course, high ropes challenge, and wall climbing zone will not be required to pay for entry. Access to the toddler zone and fixed play zone is allowed, provided the following conditions are met.

  2. Footwear Rules: Shoes are strictly prohibited within the play area. All participants, including supervising caregivers and adults, must wear grip socks when entering the play area, in accordance with health regulations. Socks are available for purchase.

  3. No Re-Entry Privileges: Admission is one-time and non-transferable. Re-entry to the play centre after leaving is not allowed.  An exception is made for people requiring accessible bathroom facilities located adjacent to Vortex Entertainment. Please see a staff member for access.

  4. Safety First: For the safety of our youngest participants, walking is encouraged at all times within the play area.

  5. Respect and Caution: Patrons must exercise care at all times while using the facilities at the premises and show respect for the safety and enjoyment of other patrons.

  6. Compliance with Staff: Patrons must follow all directions given by the staff, and failure to do so may result in removal from the premises.

  7. Adherence to Safety Signs: Patrons are required to follow all notices and safety signage in place at the premises.

  8. Acknowledgment of Risk: Patrons acknowledge that while reasonable efforts have been made to provide a low-risk environment, children engaging in physical activities carry an inherent risk of injury.

  9. No Liability: Patrons accept that no liability shall be attributed to the premises for any injury, damage, or loss suffered by any person due to an accident or the actions of another patron.

  10. Food and Drink Policy: No outside food or drink is permitted at Vortex Entertainment, except for pre-planned and approved birthday cakes for parties. Food and drinks must be consumed within the cafe area at designated tables and chairs provided, or in a pre-booked party room. No food and drinks are allowed in the play area under any circumstances.

  11. Supervision Responsibility: Parents, guardians, and caregivers, not Vortex Entertainment staff, are responsible for individuals under their care, and must remain on-site at all times. A responsible caregiver must be a minimum of 18 years old. In the case of birthday parties, the booking person or organiser is responsible for any individual partaking in the birthday package even under circumstances where said individual’s usual parent/guardian or carer is not onsite.

  12. Belongings: Vortex Entertainment is not responsible for any lost, damaged, or stolen items. Please keep track of your belongings.

  13. Age-Appropriate Play: Children should play in zones appropriate to their age.

  14. Age Restrictions: Only children aged 4 or younger are allowed to play on the toddler playground equipment and ball pit. High ropes challenge and wall climbing area are accessible only to individuals taller than 100cm, and weighing 18KG MINIMUM but less than 113kg.

  15. Timely Departure: At the end of each session, patrons must exit the premises promptly.

  16. Fees for Older Participants: Guests aged 7 years and older including adults, must pay the 7 + entry fee, even if they do not use the harness zones.

  17. Zero Bullying Policy: Vortex Entertainment strictly enforces a zero bullying policy. Any child or adult found bullying or harassing others will be asked to leave and will not be entitled to a refund.

  18. Prohibited Activities: Children should refrain from climbing up slides, onto the outside of play structures.

  19. Zone-Specific Usage: All toys, building materials, DIY equipment, and arts and crafts must remain in the Vortex Creative Zone to allow all participants an equal opportunity to play, build, and create. Payment is required for DIY workshops in the Vortex Creative Zone.

  20. Stroller and Pram Policy: Strollers and prams are not allowed in the play areas and must remain within the cafe seating area at all times.

  21. Have Fun and Play Safely: Lastly, remember to have fun and play safely during your visit to Vortex Entertainment!

OUR WAIVER

In consideration of Vortex Entertainment, located at Shop 2, 77 Trail Street Wagga Wagga, granting any and all children and/or any and all persons requiring care or supervision due to age, physical ability, long-term condition (each a “Child” and together with the “Children”) who enter Vortex Entertainment's indoor playground facility (the “Facility”) under the direct or indirect supervision of the undersigned, to use the Facility, I, hereby on behalf of myself, my Child/Children, my person/client requiring care or supervision, my Children’s heirs, executors, administrators, or anyone who might claim on their behalf warrant and agree as follows:

  1. I represent and warrant that I am the parent or legal guardian of the below-named Child/Children or person/people requiring care. I will be responsible for the supervision of the Child/Children person/people requiring care.

  2. By entering Vortex Entertainment, I acknowledge and am fully aware of the inherent risks present in an indoor play environment. That the equipment and the nature of its use can be dangerous and may result in serious injury to me and/or my Child/Children or person/people requiring care. These risks include, without limitation, damage to personal property, personal injury or death.

  3. I hereby knowingly and voluntarily assume and accept all risks, including all presently unknown or unforeseeable risks, and assume all responsibility of risks to myself, my Child/Children, person/people requiring care, my personal property, and the personal property of my Child/Children, person/people requiring care, upon signing this Waiver.

  4. I warrant and represent that I have read the Vortex Entertainment Indoor Playground Rules (the “Rules”), which form part of this Waiver. I agree to and shall ensure my Child/Children and person/people requiring care use the Playground only in accordance with the Rules. I acknowledge that failure to abide by the Rules or to use the equipment in a safe and appropriate manner may, at the sole discretion of Vortex Entertainment, result in my or my Child’s/Children’s or person/people requiring care, removal from the Facility.

  5. I give Vortex Entertainment permission to use pictures taken of my child for promotional use soley for marketing purposes.

  6. I acknowledge that Vortex Entertainment maintains 24-hour surveillance cameras for the purpose of ensuring safety on the premises and conducting facial recognition for entrants. I am aware that this recorded footage may be utilised as admissible evidence in legal actions taken against Vortex Entertainment. Additionally, it may be employed to prohibit individuals previously banned from the facility and for the periodic review of footage, unrestricted by any specific purpose or time frame.

  7. I understand and agree that Vortex Entertainment, its shareholders, officers, directors, employees, management, contractors, agents, or other representatives (the “Representatives”) shall not be liable for any injury, damage, or loss that I or my Child/Children or person/people requiring care, may suffer as a result of using the Facility. I understand and agree that Vortex Entertainment and its Representatives are not responsible for the supervision of my Child/Children or person/people requiring care, and shall not be held liable for any reason whatsoever for failing to supervise my Child/Children or person/people requiring care, including child or person/people requiring care disappearance.

  8. I hereby release, waive, and forever discharge Vortex Entertainment and its Representatives from any and all liability, claims, demands, losses, or damages, however, caused, whether related to property damage, theft, and/or personal injury (including death), and whether based on tort, intentional act, strict liability, negligence, and/or negligent rescue, that I or my Child/Children or person/people requiring care, may suffer as a result of my Child/Children or person/people requiring care, using the Facility, including as a result of the negligence of Vortex Entertainment or its Representatives. I will indemnify, save and hold harmless each of Vortex Entertainment and its Representatives from any and all claims, expenses, legal fees, losses, liabilities, damages, or costs which relate to or arise from this Waiver, to the fullest extent permitted by law.

  9. If my Child/Children is a minor, I the undersigned, parent or guardian, hereby give permission for Vortex Entertainment to authorise emergency medical treatment as may be deemed necessary for the Child/Children named below while participating in activities at the Facility. The undersigned hereby releases, discharges, covenants to bring an action, and agrees to indemnify and save harmless Vortex Entertainment from all liability, claims, demands, losses, or damages on the Child’s/Children’s account caused or alleged to have been caused in whole or in part by the negligent medical treatment, failure to provide medical treatment, and further agrees to indemnify, save and hold harmless Vortex Entertainment and its Representatives from any liability whatsoever as a result of any such claim.

  10. I represent and warrant that my Child/Children or person/people requiring care, is/are in appropriate physical condition and physically and/or mentally able to play in the Facility within appropriate zones relevant to their age, physical, mental conditions and that my Child/Children or person/people requiring care is/are old enough to participate within those zones prescribed as suitable to their individual needs and circumstances.

  11. I agree and acknowledge that my execution of this Waiver on the initial visit, or for one of my Children, or person/people requiring care under my supervision, will and does authorise Vortex Entertainment to enter this Waiver into its database and use it as a continuous, multi-use waiver for my Child/Children’s ongoing entry to play in the Facility or use it as a Waiver executed for my other Child/Children for 365 days. I hereby expressly authorise Vortex Entertainment to use this Waiver as a multi-use waiver until such time as I revoke it in writing or when 365 days expires, or if Vortex Entertainment exercises its right to end this agreement due to a breach of said rules and terms of entry.

  12. I agree and acknowledge that Vortex Entertainment shall use reasonable efforts to ensure that the Facility is a nut-free facility. However, due to numerous factors outside its control, Vortex Entertainment makes no guarantee, warranty, or representation that the Facility is a nut-free facility. I accept any and all risk that this may cause for my Child/Children or person/people requiring care.

  13. If I opt not to sign the waiver, then I will not be allowed to enter the Vortex Entertainment facility.

GIFT CENTIFICATE TERMS

1. REDEMPTION

  • This certificate may be redeemed for any product or service offered by Vortex Entertainment Wagga at the prevailing price at the time of redemption.

  • To redeem, simply show this gift card at checkout or enter the code online at www.vortexwagga.com.au

2. NON-REFUNDABLE

  • This Gift Certificate cannot be returned or exchanged for cash.

3. NON-TRANSFERABLE

  • Transfer or resale of this certificate is strictly prohibited.

4. LOST OR STOLEN CERTIFICATES

  • Vortex Entertainment is not responsible for lost or stolen Gift Certificates.

  • Keep this certificate secure; it is not redeemable if lost or stolen, and no reissue will be provided.

5. REMAINING BALANCE

  • If the purchase value exceeds the amount of the gift certificate, the remaining balance must be paid by another form of payment.

  • This certificate does not allow for a cash refund on any unused portion of its value.

6. CANCELLATION

  • Vortex Entertainment reserves the right to cancel any Gift Certificate obtained fraudulently.

  • We reserve the right to cancel this certificate for any misuse or violation of terms.

  • Certificates may be voided by Vortex Entertainment if any alterations or unauthorised endorsements are detected.

  • The issuer may cancel this certificate if it’s found to be part of an unauthorised resale transaction.

7. MODIFICATION OF TERMS

  • The issuer retains the right to update the certificate’s terms and conditions, which will take immediate effect upon publishing online.

  • Please review our website regularly as the terms of this certificate may be revised without direct notification to holders.

  • Adjustments to the terms herein may occur, and continued use of this certificate constitutes acceptance of such changes.

8. CUSTOMER SUPPORT

  • For any queries related to this Gift Certificate, contact our support team at info@vortexwagga.com.au or call 02 69252235

9. EXPIRATION DATE

  • The services or goods must be redeemed by the clearly marked expiration date on this certificate.  Our Gift certificates have a 3 year expiry date from time of purchase

10. NOT REDEEMABLE FOR CASH

  • This Gift Certificate is solely for the purchase of goods and services, and it is not redeemable for cash or allowable for cash withdrawal.

NON-REFUNDABLE DEPOSITS FOR BIRTHDAY PARTIES

BOOKING A PARTY

  1. Terms of Payment : A non-refundable deposit of 25% of the estimated value is required to secure the Party Package Booking. Full payment is required for the food add-ons to your party package and can be refunded if the party is cancelled within 72 hours of the party date booking.

  2. Bookings placed less than 1 day from party date booking will require full 100% payment to confirm the booking. 

  3. 100% payment balance is payable at the start of the party.

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